Another mystery shop ahead?

David Maida | financialalert | 20 February 2012

Another mystery shop of financial advisers is rumoured to be on the way. financialalert spoke with Consumer about a possible mystery shop this year, as well as advisers about the different approaches to dealing with a potential mystery shopper.

Consumer chief executive Suzanne Chetwin would not confirm when another mystery shop is planned but she did say she would expect it to show improvement over the one conducted in 2010. "Say if we'd already conducted one, I'm sure there w...