The X factor

Bob Veres | Inside Information | 29 July 2013

The financial planning profession is facing an enormous transition, as Baby Boomer clients incrementally give way to a new, younger (and, yes, hipper) generation of financial consumers. Before long, thousands of financial advisory firms will be retooling their client service and advice models to appeal to clients who are now in their 30s and 40s.

This new generation brings financial challenges similar to what Boomer advisers might remember from earlier in their careers. "A lot of people in my...