Delegates determined their key takeouts from the day's program, and actions to take to further improve the way they relate with individual investors - and/or help others who must do so.

The conventional tactics of asking questions to gain trust during client meetings are based on faulty and outdated assumptions. Five conversational recipes are needed to achieve a trust trifecta.

Use clients' choices to recover both their true preferences and their financial sophistication and the impact of complexity on client decision-making.

State Street's 2015 Retirement Survey interviewed 1200 Australians, to understand the psychology of Australian retirees and the opportunity to engage and boost confidence.

It's a sad fact that not everyone adjusts well to retirement. It's estimated that about one third of retirees have problems adapting after leaving full time work. So why do some people fail to adapt? A Dynamic Resource Model provides a potential solution.

Research in finology, neurology and psychology consistently reveal that our decisions are disrupted by an array of biases and irrationalities. Merely being aware of these shortcomings doesn’t fix the problem. The real question is ‘how can we do better?’

In our society, it’s critical that every individual has a clear perspective about money, and the role that it plays in their present and future well-being. But money means different things to different people.

Like 2014 and 2015, Australian resources stocks in 2016 may look cheap but it is not an attractive trade. More reliable returns will be delivered by high quality companies well beyond the familiar territory of the 20 Leaders.

The three motions put by our independent economists for Markets Summit 2016 were 1. Capitalism and globalisation will not survive the next GFC; 2. The markets are overreacting in particular to the outlook for China’s economy and currency, and the prospects for financials; 3. You should protect your positions this year by buying risk overlays.

This is not deja-vu all over again. This recovery is still middle aged and has years to go. Equity markets continue to be attractive on their own merits and especially relative to fixed income.

For six years, the Fed operated a 'cheap money' policy. As a result, we had a 'cheap money' recovery. With the Fed now two years into tightening, the chickens are coming home to roost. The equity bear market is underway.

It's true that the past few years have been challenging for emerging markets as a whole. But not all emerging economies are equal, and uneven prospects are driving compelling return differences. Investors should have them back on their radars.

The EU has been in crisis for many years. You ain't seen nothing yet! 2016 will change the nature of the EU – and it might well signify deja-vu, the end of Europe's process of political and economic integration.

Today, there are no clearly diversifying mainstream assets. All assets are expensive and what seems safe may hold the greatest risk. We need to set realistic expectations and invest only of the basis of genuine insight.

In a cyclical sector like commodity, deja-vu abounds for those with a long memory. As the outlook improves, equities usually rally before commodity prices, responding to improved demand forecasts.

Australian equity investors should look beyond the largest blue chip stocks in the financial, resources and telecommunications sectors – to industrial companies that are better positioned for growth.

Investment in "peripheral" Europe is a high-risk proposition. Much has changed, but nothing has changed! Yes, the eurozone is an economic calamity.

The market continues to misprice the risk of large scale defaults and debt restructures. Now is the time to sell high yield and EM bonds exposure, while you still can.

Growing wealth and managing risk is a considerably more complex challenge than it was a decade ago. Excellence in asset allocation and implementation are more important than ever before.

The Australian equity market will continue to underwhelm going forward. Investors need an equally-weighted approach to returns that places far less emphasis on commodities and banking.