Why is it that a client selects one asset manager over another? And why are some asset managers retained during the challenging periods in the cycle and others are not? Part of the Finology short course, Behavioural Finance - Investment Decision-Making, this lecture concerns the science of trust, revealing what really causes trust to be built over time.

Advisers, not clients, are responsible for the creation of a high-trust relationships. But when does interpersonal trust building become selfish manipulation? Part of the Finology short course, Behavioural Finance - Investment Decision-Making, this lecture reviews the ethical limits to advisers' actions to build and maintain trust with clients.

As for other life outcomes, personality types are useful in explaining personal finance outcomes such as wealth accumulation, retirement planning, spending, compulsive consumption, indebtedness, and risk-taking. Part of the Finology short course, Behavioural Finance - Investment Decision-Making, this lecture explores the link between personality and individual preferences for communication, information-seeking, and susceptibility to persuasion.

Greater career success is the reward for individuals who see Diversity and Inclusion as a skill to be learned. Part of the Finology short course, Behavioural Finance - Investment Decision-Making, this lecture examines the hurdles to progress towards a genuinely inclusive workplace from a behavioural perspective.

The typical carrot-and-stick approach to ethics assumes that people faced with ethical dilemmas conduct a conscious, deliberate, cost-benefit analysis before making decisions. Yet, the behavioural sciences have shown us that our decision-making is often non-conscious and automatic. Part of the Finology short course, Behavioural Finance - Investment Decision-Making, this lecture examines insights from the behavioural sciences that can help us adhere to our stated ethical principles.

People attach great importance to their social connections. Yet, this social goal will not always dovetail with groups securing the best possible decision. Part of the Finology short course, Behavioural Finance - Investment Decision-Making, this lecture examines how we can improve group activity to help ensure dedication to the organisational objective becomes precisely the route by which we achieve social rewards.

Covid-19 is a situation in which an actual virus - as well as new narratives related to it and its associated consequences - began spreading at the same time, with major economic consequences.

The financial services industry has done the impossible and made money boring, opaque and difficult to understand. If we better understand the psychology of money, we can better help our clients.

The mind-set that works so well when people are building their nest egg for retirement can damage their quality of life in retirement. We help clients accumulate responsibly - we can help them decumulate responsibly, too.

Positive ESG selection creates a broader universe of sustainable companies and greater opportunity set than negative or exclusionary policies, delivering more sustainable risk-adjusted returns.

A high equity income strategy tailored for retirees is a core solution for providing better retirement outcomes, maximising income while leaving capital intact.

When markets are exuberant, it is difficult to see - let alone act - against the hubris. When markets are down in the dumps, it is difficult to see past the misery. A reductive macro-economic framework may help.

There are strong behavioural biases that attract investors to complex strategies. However, introducing complexity will, on average, diminish the odds of success and detract from returns.

Knowledge and proficiency in behavioural finance and investor psychology - finology - is developing ever better relationships with clients to help them achieve their goals. Benchmarking your current finology proficiency matters!

Australian cash rates will stay low for decades. Low interest rates mean high asset prices, which means much lower returns ahead. Our client communications must be in tune with this new environment.

A recent independent study into retirement from the perspectives of over 1,500 older Australians found that financial advisers are the keystone to retirees' well-being.

Regulation states that fund managers must not mislead clients. While prescribed scales exist for risk, analysis shows inconsistent application.

As investors themselves, investment advisers can suffer from the very biases they attempt to combat within their clients, risking the delivery of optimal client outcomes and deepening relationships.

Quantitative easing has inflated the price and risk of asset classes. Private debt prices in this risk and offers investors the capital protection they deserve.

Investors are concerned about investing in assets with exposure to carbon emissions. However, regulated electric utilities will be a significant beneficiary in a greener world.